Hugh Chatham Health in Elkin, North Carolina, has been awarded a 5-star rating for cleanliness by the Centers for Medicare & Medicaid Services (CMS). This recognition places the hospital among the top 5% of hospitals nationwide in terms of cleanliness.
The CMS rating is based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a national tool that gathers patient feedback to allow objective comparisons between hospitals, encourage improvements in quality of care, and increase accountability through public reporting.
Warren Bates, Safety Officer and Director of Environmental and Food and Nutrition Services at Hugh Chatham Health, said: “We believe that a safe and clean environment is crucial for the health and well-being of our patients, visitors, and teammates. Our Environmental Services Team works tirelessly to maintain the highest standards of cleanliness and safety in every facility within our organization. Their hard work and meticulous attention to detail ensure that everyone who walks through our doors can feel secure and cared for. This recognition is a testament to the dedication of the team here at Hugh Chatham Health.”
Hugh Chatham Health operates as a not-for-profit community healthcare network with an 81-bed acute care hospital serving residents in North Carolina’s Yadkin Valley region as well as southwestern Virginia. The organization recently became part of Atrium Health Wake Forest Baptist. It employs over 900 staff members across its hospital, 24 medical practices, and home health agency. The network has received national recognition for patient satisfaction, safety, and clinical quality.
